Computex was recently featured in Business Chief:
Highlands Residential Mortgage: Technology and the changing face of mortgage lending
The downturn in the mortgage lending market around a decade ago resulted in strict requirements imposed by financial regulators on borrowing. New technology has been critical to ensuring operations run smoothly. As Josh Hebert, SVP and CIO of Highlands Residential Mortgage explains, rather than being a hindrance, this has turned out to be a win-win for the industry.
Highlands has switched from CAPEX (the capital expenditure model) to OPEX (the operating expense model), where they pay-per-site and employee rather than paying upfront costs.
To support this change, Highlands partnered with Computex, an IT solutions provider headquartered in Houston, Texas. Hebert explains that Computex took Highlands’ infrastructure and support needs, which were mainly centered around a traditional IT structure including the voice, network and subdirectory, and helped transform it into a managed service provider (MSP) model, “where they ultimately manage, service and support all of those types of technology for me so I no longer have to. It allows my internal team to focus on more strategic and innovative solutions to help increase revenue.”